At Otaku Gems, we believe shipping should be simple, transparent, and free whenever possible. That’s why we offer FREE UK shipping on all orders—no minimum spend required.

Our standard shipping is via Royal Mail Tracked 48, with delivery in 1–4 working days from dispatch.

Need it faster? We also offer Premium Next Day delivery option:

• Royal Mail Tracked 24

Choose the courier and speed that works best for you—we’ll make sure your order arrives quickly and safely.

We don’t currently offer international shipping—but it’s on the way! We’re working hard to make worldwide delivery available soon, so you can enjoy Otaku Gems no matter where you are. Stay tuned for updates!

Our current processing time is 7–10 business days. Orders are processed Monday to Friday, excluding weekends and major holidays.

This includes the time it takes to prepare, pack, and schedule your order for shipment.
We appreciate your patience as we prepare your order with care!

Once your order has been processed (typically within 7–10 business days), shipping within the UK usually takes 1–4 business days.

You’ll receive a tracking number by email as soon as your order ships, so you can follow its journey right to your door.

If you need to update your shipping address, please email us as soon as possible at help@otaku-gems.com with your name and order number.

We’ll do our best to make the change, but please note that address updates are not guaranteed once your order has been packed or shipped.

We kindly ask that you place pre-orders separately from in-stock items.

Orders containing both in-stock and preorder items will be held until all items are available. We only dispatch complete orders, so nothing will ship until your preorder item is ready.

To receive in-stock items sooner, please place a separate order.

If an item you’ve ordered is out of stock or backordered, we’ll contact you as soon as possible with an update. You’ll have the option to:

• Wait for the item to come back into stock
• Swap it for a different product
• Or request a refund

We do our best to keep our inventory accurate, but in rare cases, availability may change before your order is processed.

We’re sorry to hear that your item arrived damaged. Please email us at help@otaku-gems.com with your name, order number, and clear photos of the damaged item.

We’ll review your case and do our best to resolve the issue as quickly as possible.

If something is missing from your order or an item arrives damaged, please contact us within 30 days of delivery at help@otaku-gems.com.

Be sure to include your name, order number, and photos (if applicable). We’ll work with you to resolve the issue promptly.